Pre-Orders

Pre-ordering lets you reserve an item before it is ready to ship. Please read the following information before placing your order.

Estimated Timeframe

Pre-order items are expected to be available within 4-6 weeks, unless a different estimate appears on the product page.

This timeframe is an estimate, not a guaranteed release or delivery date. Manufacturing, shipping, customs, supplier, or other unexpected delays may affect availability.

Payment

Payment is collected when you place your pre-order. If your order includes both available and pre-order items, the entire order may be held until all items are ready to ship, unless otherwise stated.

Updates and Delays

We will provide updates if the expected timeframe changes significantly. By placing a pre-order, you acknowledge that delays can occur and agree to wait until the item becomes available.

If we cannot fulfil your order, we will contact you and provide a full refund for the unavailable item.

Cancellations and Refunds

You may request cancellation for a full refund at any time before your order ships. Once shipped, our standard returns policy applies.

Important Note

Please do not order a pre-order item for a birthday, holiday, event, or other date-sensitive occasion unless you are comfortable with the possibility of delay.

By completing your purchase, you confirm that you have read and accepted these pre-order terms.

Shipping & Delivery

We aim to dispatch all in-stock orders within 3–5 business days of your purchase.

Preorder Items
Preorder items are excluded from this timeframe. Estimated dispatch dates for preorder products are listed on the product page. If your order contains both preorder and in-stock items, your order may be shipped together once the preorder item is ready.

Shipping Carrier
We primarily ship all Australian orders with Australia Post. International orders may be sent via Australia Post or another trusted courier depending on your location and the most efficient shipping option.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your delivery every step of the way.

Please note: Delivery timeframes begin after your order has been dispatched and may vary during peak periods or due to carrier delays.